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UNABLE TO INSTALL WINDOWS 10 UPDATE UNINSTALL TREND MICRO MAC OS X

UNABLE TO INSTALL WINDOWS 10 UPDATE UNINSTALL TREND MICRO MAC OS X

TrendMicro antivirus updated to support Mac OS X 10.11 (El Capitan)

Posted in -To K-State Today, Cybersecurity, Macs, Services and support Tagged antivirus software, Mac, Trend Micro All computers running Windows or Mac OS X operating system must have Trend Micro Antivirus installed before connecting to the K-State network. This software is provided free to students, faculty, and staff for both university-owned computers and personal home computers. Remember, K-Staters connecting their computers to the K-State network are required to use the university’s antivirus software. Again, this is only if you have the old version of Trend Micro. It is important to uninstall Trend Micro before doing any updates. With the old version of Trend Micro, Macs may get into a reboot-cycle when attempting to update an application or OS.

Use the Trend Micro Installer. The installer will download to your Downloads folder.

The uninstaller will download to your Downloads folder. If you do not uninstall and reinstall, your Mac will not receive the update and may be vulnerable to new viruses or attacks. You cannot use Update Now for this update you must uninstall and reinstall. Mac users will need to uninstall Trend Micro from their computer and then reinstall Trend Micro to receive the update. If the agent version is 12.0.x, you have received the update.

If the agent version is 11.0.x, it is not updated. Windows users can verify that they have received the update by right-clicking the Trend Micro icon in their taskbar, and then clicking Component Versions. With this update, Windows users will automatically have their Trend Micro antivirus software updated - and must restart their computers to complete the process. Trend Micro, K-State’s antivirus software, was updated Dec.